Billing & Subscriptions
GeniSpace's billing system consists of two parts: subscription plans and token billing. Subscription plans determine resource limits and feature availability, while token billing charges based on actual usage.
Subscription Plans
GeniSpace offers four subscription plan tiers:
| Plan | Name | Target Users |
|---|---|---|
| FREE | Free | Individual users exploring the platform |
| PERSONAL | Personal Pro | Professional individual users |
| TEAM | Team | Small team collaboration |
| ENTERPRISE | Enterprise | Large enterprises |
Team Limits
| Feature | FREE | PERSONAL | TEAM | ENTERPRISE |
|---|---|---|---|---|
| Number of teams | 1 | 1 | 1 | 10 |
| Members per team | 1 | 1 | 5 | 30 |
| Create collaboration teams | ❌ | ❌ | ✅ | ✅ |
| Invite members | ❌ | ❌ | ✅ | ✅ |
Resource Limits
| Resource | FREE | PERSONAL | TEAM | ENTERPRISE |
|---|---|---|---|---|
| Number of agents | Default | 5 | 10 | 20 |
| Number of tasks | Default | 50 | 100 | 200 |
| Advanced features | ❌ | ✅ | ✅ | ✅ |
Actual limits are subject to what is displayed in the Console. The table above is for reference only.
Managing Subscriptions
Access path: Console → Settings → Subscription, or navigate directly to /subscription.
Current Subscription
The subscription page defaults to the "Current Subscription" tab, which includes:
- Current plan name and status (Active / Expired)
- Expiration date
- Included feature list
- Usage limits (maximum file size, team members, knowledge bases, concurrent tasks)
If you are using a team subscription, the page will display "You are using a subscription from a team."
Pricing Plans
Switch to the "Pricing Plans" tab to view all available plans:
- Supports monthly and annual billing toggles (annual billing saves 20%)
- Each plan card shows pricing, included tokens, and feature list
- Displays an "Upgrade" or "Renew" button based on current subscription status
Upgrade or Renew
- Select the target plan in "Pricing Plans"
- Confirm the subscription plan and price
- Choose a payment method (WeChat Pay, Alipay, or bank transfer)
- Complete the payment
Subscription History
The bottom of the page displays a subscription history list, including order number, plan name, amount, status, payment time, and validity period.
Cancel Subscription
After canceling a subscription, the current plan remains active until the end of the billing cycle, after which it automatically reverts to the Free plan.
Token Billing
All AI services are billed in tokens, with real-time deductions from your account balance on each use.
Billable Service Types
| Service Type | Description |
|---|---|
| Agent Service | Agent conversations and task execution, billed separately for input/output tokens |
| Operator Service | Tool invocations, billed by total token consumption |
| Assistant Service | Platform assistant sessions, with tokens accumulated across multi-turn conversations |
Billing Accounts
Personal Billing Account
- Automatically created when a user first needs billing (e.g., when creating a team or accessing billing features)
- Registration bonus: New users receive 100,000 tokens upon first account creation; these are credited to recharged balance and never expire
- Stores token balance (recharged + subscription) and usage history; supports top-ups
Team Billing
- Team billing is based on the team owner's personal billing account
- When team members use services, tokens are deducted from the owner's account
- All usage records are tagged with team and user information
- The team owner bears full billing responsibility for the team
Token Sources and Accounting Rules
The token balance is composed of two parts:
| Balance Type | Description | Expiry |
|---|---|---|
| Recharged Balance | Tokens from registration bonus, paid top-ups, admin gifts, refunds | Never expires |
| Subscription Balance | Tokens from monthly subscription grants | Expires at end of billing period |
Total Balance = Recharged Balance + Subscription Balance
Token Sources and Where They Are Credited
| Source | Credited To | Transaction Type | Description |
|---|---|---|---|
| New user registration | Recharged Balance | BONUS | 100,000 tokens granted when account is first created (e.g., when creating a team) |
| Subscription monthly grant | Subscription Balance | GRANT | Monthly token allowance based on subscription plan, delivered by scheduled task |
| User paid top-up | Recharged Balance | RECHARGE | Tokens purchased via WeChat Pay, Alipay, or bank transfer |
| Admin direct gift | Recharged Balance | BONUS | Tokens granted by administrators |
| Refund / Compensation | Recharged Balance | REFUND / ADJUSTMENT | Tokens returned due to service anomalies or manual adjustments |
| Subscription token expiry | — | EXPIRE | Unused subscription balance cleared at end of period |
Consumption Priority
When using AI services, tokens are deducted in this order:
- Subscription Balance first — Use subscription allowance before recharged balance
- Recharged Balance second — Use recharged balance when subscription balance is insufficient
This ensures subscription tokens are used before they expire.
Transaction Types
Token transactions are categorized into the following types:
| Type | Description |
|---|---|
| CONSUME | Deducted when using AI services |
| RECHARGE | User-initiated paid top-up |
| BONUS | System-granted (e.g., new user registration bonus, admin direct gift) |
| GRANT | Subscription monthly token grant |
| EXPIRE | Subscription token expiry (unused balance cleared) |
| REFUND | Refund of deducted tokens due to service anomalies |
| ADJUSTMENT | Manual adjustment by administrators |
Token Usage History
Access path: Profile page → Token Usage History.
Self-hosted (Standalone) deployments do not require token usage tracking; this page will display a corresponding notice.
Statistics Overview
Three statistic cards are displayed at the top of the page:
| Metric | Description |
|---|---|
| Total Consumption | Cumulative tokens consumed, with today's and this month's breakdowns |
| Total Top-Ups | Cumulative tokens topped up |
| Current Balance | Available token balance |
Token Consumption Trends
A bar chart displays the daily token consumption trend over the last 30 days, viewable by the following dimensions:
- Total Consumption — Aggregate consumption across all services
- Agent Service — Agent invocation consumption
- Operator Service — Tool invocation consumption
- Assistant Service — Platform assistant consumption
Service Usage Details
Usage details are displayed by service type, each showing total consumption and invocation count.
Top-Up
Access path: Profile page → Token Top-Up.
Top-Up Process
- Select a Package — Choose a top-up package from the list; each package shows base tokens, bonus tokens, total tokens, and price
- Select Payment Method — Choose WeChat Pay, Alipay, or bank transfer
- Complete Payment — Follow the payment method instructions to complete the transaction
Payment Methods
| Payment Method | How to Pay | Processing Time |
|---|---|---|
| WeChat Pay | Scan the QR code to complete payment | Instant |
| Alipay | Redirect to the Alipay page to complete payment | Instant |
| Bank Transfer | Transfer to the provided bank account with the order number in the memo | 1–2 business days |
Top-Up History
A top-up history list is displayed at the bottom of the top-up page, including:
- Time, order number, package name
- Amount, token quantity
- Payment method, status (Paid / Pending / Failed / Canceled / Expired)
For pending bank transfer orders, you can click to view the bank transfer details.
Self-Hosted Deployment
For self-hosted (Standalone) deployments, the system bypasses subscription validation and grants Enterprise-level permissions by default. No subscription payment is required, and token usage is unlimited.
Cost Control Recommendations
- Monitor Regularly — Track token usage trends and balance changes; view details in the Analytics module
- Plan Ahead — Set budgets based on team size and usage frequency
- Optimize Usage — Choose appropriate AI models and parameters to reduce per-invocation consumption
- Top Up Promptly — Top up when tokens are running low to avoid service interruptions
FAQ
- Insufficient Token Balance: Top up promptly or optimize usage strategies
- Statistics Data Delay: The system automatically generates missing historical statistics data
- Billing Account Not Created: Complete email verification to activate your account
- Team Billing Anomaly: Confirm the team owner has a valid billing account
For billing or subscription inquiries, please contact support@genispace.com.
Related Documentation
- Analytics — Token usage statistics and usage rankings
- Team Management — Team collaboration and permission management
- Account Settings — Account and personal information